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Up to 87.5% Cost Savings
SmartGate
Intelligent Webchat Off-Loading Gateway
Not every conversation deserves to happen on WhatsApp's paid API. SmartGate scores lead intent on message one — sales leads stay, FAQs go to your free webchat.
Message Flow
Customer sends WhatsApp message
↓
SmartGate evaluates intent (score 0–100)
↓
Score ≥ 50
Stay on WhatsApp
Score < 50
→ Free Webchat
How SmartGate Works
Intent Scoring
Evaluates lead quality on the very first message. Score 0–100 based on keywords, engagement signals, and message context.
Smart Routing Engine
Configurable thresholds determine when to keep on WhatsApp vs offload. Sales leads stay; FAQ queries move to free webchat.
Embeddable Webchat Widget
Lightweight HTML/JS widget that continues the conversation with full context — zero WhatsApp message charges after handoff.
Conversion Tracking
Track whether offloaded conversations were completed on webchat. Measure true cost savings vs drop-off rates.